valeria tay

Valeria believes that training and coaching programs that are well designed can offer transformational results in staff, embracing their roles as professionals who deliver premium service and enhance the customer experience.  As consumers of luxury grow more sophisticated the skills of professionals working within luxury need to grow in order that the customer expecatation is met. Training, coaching and follow-up that is in tune with the realities on the sales floor will create consistent service experiences, strengthen customer relationships and increase employee engagement. With over 8 years experience developing and implementing training across luxury, beauty, skincare, fragrance and fashion across Asia Pacific and China, Valeria always keeps her training real and engaging. This collaborative approach considers:

• the key objectives of a company’s human resources, retail and product missions
• each learners background and experience on which to build and refine their skills
• practical solutions that employees can implement to enhance their interaction with others
• individualised tracking and evaluation of each learners progress 

Having worked with brands like Louis Vuitton, Yves Saint Laurent, Van Cleef & Arpels, Oscar de la Renta, Boucheron , Ermenegildo Zegna, Alexander McQueen, Stella McCartney, Valeria understands brand differentiation can be translated into personalised service and powerful employer branding.